Frequently Asked Questions
Can I change my User ID?
To change your User ID Just log in with your current ID and then select Alternate User ID listed under Plan Services. Enter your new ID, which can be a combination of letters and numbers from 6 to 20 characters. The User ID is case-sensitive.
Why doesn't my User ID work?
If you have changed your User ID from your Social Security number, please retain it in a secure spot. The User ID is case-sensitive. If you cannot remember your User ID, contact the Participant Service Center (
get401k@kpcom.com).
Can I get my quarterly statement emailed to me?
It is not necessary to have a statement emailed to you because, if you have received a statement from Kibble & Prentice, eStatement is available for you to view online. To view your statement online with some helpful information about your account, please click on Registration Form. This will take you to the eStatement web page to complete required information.
How do I obtain a duplicate 1099r for my taxes?
If you took a distribution, you should receive a 1099r form from your plan's Trust company. If you have not received it by January 31, in the year following the distribution, contact the Participant Service Center (
get401k@kpcom.com) to request a reissued form.
Can I obtain performance information on the funds in the Plan?
Under Schwab Tools, Reference, you can view the fund performance for funds within your plan. If you double-click on a fund, you will be linked to further information about the fund you double-clicked.
Why doesn't my PIN work?
Your PIN is initially set as the last four digits of your social security number, if that still does not work please e-mail
get401k@kpcom.com so we can investigate further.
I have left my employer, how do I change my address?
All address changes should be done through the employer, whether you are still employed with the company or not. Please contact your previous employer and inform them about your address change.
I have left my company how do I go about distributing my funds?
Please contact us at
get401k@kpcom.com to send you a Distribution Notice and Election Form.
Why has a transfer of funds I did yesterday not reflected in my account?
A transfer which causes a sell of funds and then a purchase of funds can take approximately 3 to 5 business days to be completed.
Why have the investment election changes I just completed not been updated in my account?
A change of investment elections takes about 24 hours before it is updated to your account.
Why does my account show a balance in "cash?"
Whenever there is a balance in "cash" there is money in transit and is about to be invested into your funds. This usually occurs because of a contribution that we have recently received and are in the process of investing, or your account is in the middle of a transfer of funds.
I was just paid, but my account does not reflect a purchase into the new funds.
Many things must happen before you will see it in your account: your employer has 2-3 weeks to deposit your money into the 401(k) account; then we receive the payroll file, process the contributions, purchase the funds, confirm the purchase, and then, finally, post the appropriate number of shares to your account.
